I bought a new playstation4 for my children for xmas from ToysRus. It was sold to me as a brand new system.I got all four of my family members PSN accounts and everything ran fine. Then we got the CE-34878-0 error and I ended up reinitializing the PS4. all accounts added back to the system perfectly except for mine....it said my password was wrong. So I try to reset it and it said I entered an invalid birthdate. I had to get with customer service and get a link to reset my password without using the birthdate. It worked beautifully but when I tried to use the same id I use with my PSN account to log into the playstation it pulled up someone elses online ID and first and last name. It also said I was a male which I am not. I thought this weird so I log into that account (the same one I set up in december) and it had the other usernameand not the one I set up this account with. so The customer call support said that the playstation mixed my account with all previous accounts on that playstation. I don't know nor have signed up anyone on our supposedly new playstation with that name. Is there a possibility that I was sold a refurbished playstation4 instead of a new one? if not, then how do I have the username of AG4L_JAY when that's not what I signed up with?