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I bought FIFA 16 points in store ps4 ..

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I bought giftcard to add funds in my account. I bought Fifa points for 19.99 but now they wont appear in mu FUT account

Store history shows that deal is done. Somebody had same problem?


Account hacked and am unable to make PS4 my primary PS4.

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Sorry for the double post but I think this is the correct place for my problem:

 

Here's my issue: A few weeks back, one of my friends on PS4 noticed that my account was logged in and in Overwatch, but I wasn't. I logged on a couple hours later and noticed somebody HAD been playing Overwatch as me, and additionally were playing Smite (which I don't even have) as me. They had added 2 strangers to my friends list (I had suspicions these were the user/s responsible) and there were some deleted msgs/notifications as well (in Danish I believe, so complete strangers to me).

I spoke with a LiveChat rep, reported the users, and he told me to make my PS4 my primary PS4 in settings on the console (for some reason it wasn't, even though it's my only PS4 that I've ever logged into), but I was unable to and got an error message while trying to do this on the console. He said I should do it through the website in account settings, but I got an error message saying my devices had already been de-activated on 6/7/16 so I can't. I didn't do that particular de-activation, by the way.

He then told me to fill out the PS4 reset "specialist" request form (https://scea.secure.force.com/ConsoleDeactivation/), and that I should hear in 24 hours whether someone at Sony can remotely reset my Playstation. I was then sent an automated list of instructions (same instructions I got from the LiveChat rep that don't work for me) for resetting, and nothing more. That was 2 weeks ago. Yesterday I noticed AGAIN my account was logged into to play Overwatch and Smite. So I got in touch with another LiveChat rep who essentially told me to fill out the form I had already filled out, but basically there was nothing that could be done until 5 months when I am able to de-activate again via PC. I filled out the form again, and once again received the same set of instructions that clearly don't work since I'm within the 6 month time frame. He informed me that any other LiveChat rep or someone on the phone would give me the same answer- that there was literally nothing to be done and they were sorry but to enjoy my day and is there anything else they could be unhelpful with?
@PlayStationHelp Twitter account gave me the same form link even though I explained I have already filled it out 2x to no avail, and just said to call the phone #.

I'm completely baffled and frankly pretty angry that there's "nothing to be done" when this is so clearly some kind of security issue that is beyond my control. I paid for my games, I pay for PlayStation Plus, and some stranger somehow (NO IDEA HOW!) gets to use my acct. They have not made purchases and I have instituted password re-entry upon purchase, and I changed my PW, but for some reason, unless this is ALL some kind of massive bug/glitch and I'm seeing false Notifications on my home screen and my friends are imagining things, the issue persists... 3 weeks later.

I will call Cust Service on the phone this week but I feel like I'm just caught in a massive no-help customer service loop where I get told the same 2 things and told to fill out the same form that doesn't work!

Does anyone have experience with this particular issue? It really freaks me out that my PS4 is not set as my primary PS4 and there's nothing I can do to change that.

Refund

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Hi there i accidentally ordered the last of us for PS3 when i have a PS4 what can i do?

PSN store problem for Batman Arkham Knight

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The ps4 exclusive skins pack says it's unavailable can someone please explain why and can someone pm me for a code

No payment method working!

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Trying to buy the ps4 destiny digital copy so I have it for when I do get a ps4. I entered in my Visa Debit card, and when I go to proceed to checkout I get the message, "your purchase may not be complete. Check your transaction history in your account settings". I've even tried a credit card I know works and I got the same message. PLEASE HELP. The flash sale ends today and I really want to take advantage of it.

Cant connect to PSN

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i am unable to connect to PSN, even though it says PSN is up, my internet is working fine when i test the connection i get a 5 up and 60 down but i fail the playstation sign in and i occasionally fail the NAT type, i am using a wired connection which was perfectly until this morning. I am unable to join playstation parties. I have already restarted my router and tried restarting my PS4 but nothing seems to be working.I have also tried switching to a wireless connection which worked for a bit but stopped working for after awhile. I am using a verizon FiOS Actiontec Router SFU Model MI424WR. Please help if you can.

Cant connect to PSN

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i am unable to connect to PSN, even though it says PSN is up, my internet is working fine when i test the connection i get a 5 up and 60 down but i fail the playstation sign in and i occasionally fail the NAT type, i am using a wired connection which was perfectly until this morning. I am unable to join playstation parties. I have already restarted my router and tried restarting my PS4 but nothing seems to be working.I have also tried switching to a wireless connection which worked for a bit but stopped working for after awhile. I am using a verizon FiOS Actiontec Router SFU Model MI424WR. Please help if you can.

Add ons

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Who do I call when I buy add one from the PlayStation store and don't get them?

one account 2 users

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if there's one account and two users should both be able to use all downloaded content ?

I've been meaning to ask this.

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Hi guys, I was just wondering why What's New sometimes takes forever to refresh? I'm still seeing other people's activities from this morning. And other times it refreshes pretty frequently. Thank you.

e-8200012c/ credit card problema

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I undesrtabd why this error shows up, i'm living in the us, but my credit card is from a foreign country, this makes my billing information wrong, how do i fix this?( i didn't get this problem ever before, this problem appeared two days ago, before that i was able to buy whatever i pleased)

Ddosing

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Hi playstation I have a problem with a person on PSN because they keep talking crap and getting mad that I'm better than them so they have openly been ddosing me. I have blocked them and reported them, but nothing has happened. They have done it to me at least 4 times randomly already and it is pissing me off because I can't do anything about it, and nothing is being done about it

Harassed by another player

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I have been constantly been harassed with hate speech on ps4 this is getting so bad I want to get rid of my ps4 this player booted my old account offline and is doing it to my new one I dont know what to do

My PlayStation 3 has been hacked!

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I would like someone to contact me about my PlayStation 3 because it has been hacked and someone has been playing games on it and winning trophies. They set a screen name up on it and I haven't been able to delete it. I have been trying to find a way to contact your company weeks but, I have been unable to because my access has been blocked. I really need someone to reach out to me so I can gef this resolved because I have so !any things going on that I really need to speak with someone about this. Please contact me as soon as possible!

New Account Verification E-mail

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I've resent the verification email 23 times and its been 5 hours now. I even sent it from my phone, still nothing. It just won't send into my inbox. The email is perfect, nothing is incorrect, it just won't send!!! For God's sake, whatnot it just send.....?

I cannot access PlayStation store

Got Banned wasnt online

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I wasnt on my alt account for at least 2 days, my PlayStation accounts have passwords, when i put in the code it wasnt signed it, regular as we know if you get your code wrong it'll log out, after i put in my actual password it said i was banned, wtf please give me my account back i have everthing on there.

Can't add paypal

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Hy. I tried to add a paypal account but it's saying that "An error has occurred" . Why is this happening?

quisiera saber como recuperar mi contraseña de psn

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hola alguien me podria ayudar a recuperar mi cuenta de psn 

Wondering if I can change my sub account into a master account

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I bought this PlayStation code and Try to redeem it but it says I need a master account to do this! It was really a bummer becuase now I can't buy the game online :/
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