To Whom it May Concern,
I bought my Playstation 4 back in December 2015. I do not have any other Playstation 4s. I never had an issue with my account. However, recently I am having issues accessing my account. It says my Playstation 4 is no longer my primary PS4. I went into the PS4, and tried to activate it as my primary PS4. It gave me an error message saying I already had a Primary PS4 associated with my account. So I tried to deactivate it in the PS4. However it gives me an error message saying I have to manually go in and deactivate my "primary" PS4.
I tried deactivating my PS4 online through my PC and it gave me an error saying I already used this feature and thus, I cannot do it again. I also tried to activate my PS4 online as well and it will not give me the option to do so.
So can you see my predictament? Somehow, my PS4 got deactivated, and another PS4 is being used as my primary PS4. However, I only have one PS4 and noone else uses my Playstation account.
The serial number on my PS4 is *removed* and the IP address to it is *removed*. Please help fix my account. I am currently deployed in Iraq and I do not have the resources/time to take my PS4 in to get this resolved. Please let me know if there is any information you need from me.
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