Jorge (4/22/2016, 12:16:10 AM): Hello, My name is Jorge how may I assist you today?
Me (4/22/2016, 12:17:38 AM): Hi Jorge, I just tried to get on my playstation 4 and got error WS37368-7
Me (4/22/2016, 12:17:51 AM): saying my account has been suspended
Jorge (4/22/2016, 12:18:15 AM): I understand, I will do my best in order to assist you getting this inconvenience with the account being suspended solved.
Me (4/22/2016, 12:18:27 AM): okay. thank you
Jorge (4/22/2016, 12:18:52 AM): You are welcome!
I went into your account and let me tell you that the reason why it has been banned is due to there is a debt for the amount of: $39.99. In this case I recommend you to buy PSN cards that cover the debt amount and contact us back so we can redeem the codes in order to solve this issue.
Jorge (4/22/2016, 12:18:55 AM): Is there anything else I can assist you with today?
Me (4/22/2016, 12:19:36 AM): No i don't have any debt. i signed up for a trial of PS Vue and i got charged
Me (4/22/2016, 12:19:43 AM): so i contacted paypal
Me (4/22/2016, 12:20:57 AM): Hello, are you there?
Jorge (4/22/2016, 12:21:25 AM): Yes, I am sorry I was having some issues with my tool.
Jorge (4/22/2016, 12:22:21 AM): I understand, however since the charge was disputed that's why there is a debt on the account, in order to get this fixed, I recommend you to buy the PSN card that covers the debt amount so we can help you getting access to the account again.
Jorge (4/22/2016, 12:22:27 AM): Do you have any other concern I can help you with?
Me (4/22/2016, 12:23:30 AM): Yes i have concerns. i don't think i should buy any card since i was initially charged wrongfully for something that was meant to be free
Me (4/22/2016, 12:24:13 AM): I am not supposed to be in any debt if i wasn't charged for signing up for a trial
Jorge (4/22/2016, 12:25:03 AM): I understand, I would really like to assist you getting this fixed, however since the account is banned at the moment, the only way to fix it would be by buying the PSN cards that covers the debt amount. I recommend you to buy them so we can start the process to solve the debt.
Me (4/22/2016, 12:25:46 AM): But it is a debt that playstation created. not an error from my part
Me (4/22/2016, 12:26:03 AM): why should it cost me anything at all?
Jorge (4/22/2016, 12:27:29 AM): Unfortunately, it appears I am not able to assist you with your request today. I will be disconnecting this chat session. Thanks for contacting PlayStation.