Hello, I seem to be have experienced the dreaded "Automatic Renewal" 'feature' for Playstation Plus. I experienced this problem before in 2014, read the official Playstation FAQ about turning the option off, and thought I fixed the problem. But alas that did not work for the past 3 months because I was STILL charged even with Automatic renewal turned OFF for that duration (it didn't stop until it drained by account). To make matters worse, I was outside of the region for most of that time and could not even get in touch with the propor regional support. I was rerouted to ---[1]--- PS Support, who claimed they couldn't even access North American accounts or provide any other solution than to contact North American support.
I'm now back in the correct region who can access my account, and to be frank - Chat & Telephone was no help whatsoever. The fellow merely confirmed auto-renewal was swtched off and said I can buy more PS plus at my liesure instead of automatically (sure, that's what I first thought). While the complete waste of funds is disheartening, the real kicker is how much more funds I'll lose if I decide to buy more. If this problem happens again - and if it happens while I'm out of the region again in a couple months - what the hell am I supposed to do? To reiterate, automatic renewals is switched OFF, and has been for the entire duration of this issue.
I have a whole email explaining the details, dates, attatchments/screenshots, etc so this is just the abridged version for Forums. (I could not find any North American Sony email support option)
I would request a refund for the two months of unauthorized payments (or recuperate the lost PS Plus time) at best, or at the very least an explanation to how this may have happened (and if it's on their end, what Sony plans to do about it). If I get the same unhelpful/uncaring response as I did recently.....Then someone reccomend me PC or Xbox. I sure won't be supporting a company who actively charges it's customers without their consent, then ignores fundamental elements of their complaints....
Thanks in advance.
[1] So for some reason, saying which region/country is not allowed on these forums. It's the country commonly reffered to as "Oz" & has plenty Kangaroos.