What the hell is wrong with SONY...
So, I got this email from PlayStation Network "Important Notice Regarding Your Account" yesterday, which stated "The PlayStation Network team regularly monitors for any irregular activity on our network. When we discover irregular activity, we sometimes reset passwords to protect consumers and their account information. Your account password was recently reset as part of this process and you will need to create a new password the next time you sign into your account." Blah, blah, blah, in other words they got hacked or had some security breach AGAIN!!!!!
So, today my son got off school early and we decided to play online, PS4 turned on, logged in to PSN and we started playing a few minutes into the game, then we get kicked off, the screen asking me to reset the password for PSN account. So I selected the option to send me an email so I can reset it. First email didn’t come thru, so we waited about 5 mins or so. Email still hasn’t come in yet, So, I selected the reset option again and then a few moments later I got 2 emails. So I clicked on the link asked me to input my date of birth, so I inputted my birthday which was wrong, so I tried again with my son’s birthday thinking he might of changed it, neither worked.
At this point i called PSN and also tried the chat options (FYI, SUCKS).. This kid answers the phone his name was MIKE, I explained what happened and he said that he could help me. He attempted to send me an email to reset my password but this time without asking for birth date. I got placed on hold, few minutes later he gets back on and tells me that he was unable to send me an email to recover my password because my account was”LOCKED" I asked why he said because I reached the limited attempts allowed to recover the password which was 3 times and because of that I needed to wait 24hrs until I can change the password. I told him no I don’t want to wait, it’s just a PSN account not like I’m calling a bank. He said that was policy.
I didn’t agree so I asked him to send me over to a supervisor, her name was KAT short for KATH, she made it know it was short for KATHY. I again explained the situation, she again mentioned that she was unable to help me unless I knew the birthday I used when I signed up for a PSN account, I advised her that the account was created when the first PS3 came out and I most likely missed typed it and was unaware. She then tells me that she can’t help me unless i have that information. Again i didn’t agree so i asked to speak to her manager, got placed on hold for about 10min till he got on the phone.
HE then asked to explain to him what the issue was, so i did. His only way of helping me is by providing him with either the correct birthday "OR" the original serial number of the PS3 that the account was first created with... I was shocked, told him i didn’t have PS3 anymore it was been sold to someone else on craigslist a long time ago... He then tells me that he can no longer assist me without that information. SO i asked him, "You are telling me because SONY-PSN, got "HACKED" AGAIN!!! and I can’t remember the birthday date or have the serial number of the PS that i used to create my PSN account, I lost access to my account and all the games I’ve purchased online for the PS3 and PS4 and the upcoming Tom Clancy game i pre-paid for?" his replay was "YES", I said "Even though i know my current PSN account password which worked and PSN getting hacked wasn’t my doing, I lost all the money ive invested in for the games?" his answer was "YES!", then he goes to tell me he can give me a mailing address for Sony so i can write them a letter... **bleep**!!! SONY?? I’m going back to MS .. I know i know but I’ve never had this issue with them ever...
PSN won’t help you for **bleep** !!! Worst of all i just renewed my PSN account to a full year..
WRONG BDAY = LOSS OF ACCOUNT
NO SERIAL = LOSS OF ACCOUNT
POINT OF THE STORY FIND AND SAVE YOUR ORIGNAL PS SERIAL NUMBER WHICH YOU USED TO CREATE YOUR PSN ACCOUNT AND VERIFY YOUR BIRTHDAY, ALSO NEITHER THE BIRTH DATE NOR THE SERIAL NUMBER CAN BE CHANGED. IT’S LOCKED... THIS WAS TOLD TO ME BY THE MANAGER.. OR THIS WILL HAPPEN TO YOU... ROBBED BY SONY..
I GOT ROBBED BY SONY...
I GOT THE PHONE CALL RECORDED FOR RECORD, DAM IM **bleep** OFF..
SORRY EVERYONE, JUST VENTING
GOOD LUCK TO ALL
Mod Edit: Avoiding profanity filter. Click here for more information on the Rules of Conduct. -SpicyGoose19