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psn account compromised , details changed and unauthorised purchases HELP

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Hi not sure if thsi is the correct area to post so appoligies if it isnt

 

woke up the other monring and had several emails from sony network

 

they were for

- purchase of never winter

- purchase of never winter game pak 

- sign-in ID change

- Verify your account

- funds have been added to your account 

 

so checked my payment method and there was a payment to sony for 79.99 i immediatley cancelled my payment method and contacted paypal who are in the process of refunding the amount , swtiched on my ps4 and it woldnt let me log into the netwrok , tried my pasword a few time and it wouldnt allow it , then tried to rest my password and it says email entered not valid , ive tried live chat but it wouldnt allow as detils not found , ive contacted support on tuesday morning via email and still waiting a reply now ( friday ) i have an acknoledgment email but nothign since , so i set up a temp accoutn to be able to allow me to psot to the forum.

 

anyoen out there that can help , really want to get my accoutn back so i can use the ps4 again , ive had my firend check his and it shows my compromissed accoutn playing neverwinter on my user details ..

 

thanks chris


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