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Why is this expensive "top of the line" item suck junk

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Maybe hey they don't pay enough into training or updating their servers but from a company with this much money I doubt that is the case but 5 reps, 3 days, and 20 + hours of my life wasted I have a 1000 $ worth of paper weights. My buddies have the same problems. They can't preform any function that I need to play 1 stupid game. I have had 2 reps push me off and 2 more send me a link and tell me to read some **bleep**. Baloney I call shenanigans 100%. Your telling me that the 3 guys on my team who are inquiring on if they should upgrade 2 the newest too of the line piece of junk will get my praises about ps4 their customer service or the quality of their system. That won't happen, also the new systems we were getting funded to buy to entertain us over seas won't be a Playstation. Oh wait while in Iraq I'll be sent to an automated machine so they can avoid paying a human some small check to help, we'll I bet he wouldn't have the motivation ( pay ) to want to help make that happen..I figured if I spent the extra money and bought this piece of crappie and the brand new additional items all from the same company and pay more to do so I could get a consistent play experience. Oops wrong onumber that mean while the richest company I've had the dis pleasure of dealing get with foe 3 days straight can't pay somextra one enough to help when it gets at all complicated. Great I might be just 1 guy but I promise I will make.sure they lose out on selling 10 of these things at minimum and accessories for all of them next month. But hey maybe someone with a manager brain might decide to step in and say oh geez there is a paying customer that needs help. I've read 20 or so forums in these last few days and came to the conclusion that it's not just me. Mean while some 16 year old have broken their code anduring probably stole my credit card info from these jokers. Hey a customer lost isn't a big deal right

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