I logged on to my account this morning to pre-order no mans sky and on my main account (which is a sub account), all the apps had a lock on them. I checked my account that I buy all my games on and someone had stolen my psn login somehow, (I never account share and never will). They had also deactivated my ps4, and activated theirs. After a "helpful" conversation with Sony support i have found out that they used the website to deactivate all the accounts on my ps4 and now I can't activate any of the accounts on my ps4. Here is the o so "helpful" conversation.
Eduardo (01/08/2016, 20:46:45): Hello, My name is Eduardo how may I assist you today? Me (01/08/2016, 20:46:53): Someone has deactivated all of the accounts on my PS4 and i have not given my account out to anyone. Me (01/08/2016, 20:47:03): I cant deactivate it using the website Me (01/08/2016, 20:47:13): I have tried multiple times Eduardo (01/08/2016, 20:47:24): I am sorry to hear about your account deactivation issue but don’t worry, I'd be happy to help you with today. Me (01/08/2016, 20:47:33): all the accounts on my ps4 have the same problem Eduardo (01/08/2016, 20:48:00): Tell me, the information that you provide me at the beginning of the chat, belongs to the PSN account to work with? Me (01/08/2016, 20:48:29): Yeah Eduardo (01/08/2016, 20:48:46): Thanks, let me check your account. Eduardo (01/08/2016, 20:49:13): According to my system last deactivation made : 07/30/2016 // after this date you have to wait 6 month to use the website. Me (01/08/2016, 20:49:41): SO ia have to wait 6 months to play any of my games again is that what you are telling me? Me (01/08/2016, 20:50:08): You cant deactivate the current ps4? Eduardo (01/08/2016, 20:50:56): We cannot deactivate your account but you can still sign in this console and use and play your games. Eduardo (01/08/2016, 20:51:21): You can have 2 consoles attached using your PSN account. Me (01/08/2016, 20:52:42): There is one account that has bought all the games i cant activate this console as my primary ps4, so i cant play the games on my account unless the other ps4 is deactivated. Me (01/08/2016, 20:53:30): so yeah you are telling me that the person that has stolen my account has blocked me from playing any of my games until 6 months have passed Me (01/08/2016, 20:53:41): there is seriously nothing that you can do? Eduardo (01/08/2016, 20:54:07): We advice do not share your credentials. Eduardo (01/08/2016, 20:54:16): Yes unfortunately only one account can be set as primary. Me (01/08/2016, 20:54:20): I have not shared my credentials Eduardo (01/08/2016, 20:54:59): I will recommend change your password information. Me (01/08/2016, 20:55:07): i already have Me (01/08/2016, 20:55:26): but i doubt from what you are telling me that it is going to do anything Me (01/08/2016, 20:56:22): your telling me that the criminals who have stolen my account have now **bleep** me from playing any games on my ps4 and yet the people that run the service cant do anything Eduardo (01/08/2016, 20:56:22): I don't see anything related to a hacked. Eduardo (01/08/2016, 20:56:39): At the end of this interaction you would receive an email with a form. Me (01/08/2016, 20:56:45): it has to be i dont give my account info away Eduardo (01/08/2016, 20:56:55): Please fill the form in order to check and analyze your situation. Me (01/08/2016, 20:57:09): i already tried with those emails they dont work\ Eduardo (01/08/2016, 20:57:58): If you already submit the form and you received the email that was denied. Eduardo (01/08/2016, 20:58:09): Then you will have to wait the 6 month period. Me (01/08/2016, 20:58:16): are you joking ? Me (01/08/2016, 20:58:33): I essentially cant use my ps4 for 6 months Me (01/08/2016, 20:59:10): these people have turned my ps4 into a paperweight and the people that run the service cant do aything Eduardo (01/08/2016, 20:59:11): No sir, that is the information to follow, and yes you can use your console but you cannot set your account as primary. Me (01/08/2016, 20:59:58): I CANT PLAY ANY GAMES ON MY OTHER/MAIN ACCOUNT IF I CANT SET THIS ACCOUNT AS MY PRIMARY Eduardo (01/08/2016, 21:00:13): At this point you have all the information related to this process, this conversation is going in circles, do you have any other question related to another issue? Me (01/08/2016, 21:00:44): Yeah, can you **bleep** deactivate the ps4 the criminals are using? Eduardo (01/08/2016, 21:00:49): Thank you for contact PlayStation.