My account was hacked at the end of May. I called my bank to inquire about the charges and immediately cancelled my card. The bank started the process of investigating the charges and refunded me $204.70. I tried to access my online account about 3 weeks later and received an error that my account was banned. After talking to Sony I was told I had to pay the $204.70 to unlock my account. During the chat, which I saved, I was told I could receive a credit to my wallet for $204.70. However, when I called in to pay the fee my refund was denied. I explained that I spoke with individuals prior to the 30 days and the Sony representative agreed to process my refund. I was provided a case number and was told to check my email in 3 - 5 days.
Fast forward 10 days and no refund has been processed. After talking to a new representative I found out that the previous representative did not clearly articulate my case to the Sony refund department. I was provided with a new case number and a reassurance that my refund will be paid.
I'm keeping my fingers crossed that I'll see those funds in the next couple days.
I post this so that people are aware that your first course of action when you see fraudulent charges is to contact Sony and then your bank. I will update this once my refund is processed.