Hi
So let me start from the beginning, I was gaming and talking to my friends on the party app when out of nowhere I was kicked from the party. At first I thought it was a network issue, then I saw a notification on my screen telling me to restart my PS4. I paused my game and on the pause screen and it was showing a different PSN ID, confused I just did what I was prompted to do and restarted my console. When It restarted it asked me to sign back in and I've tried but it was giving me an error message telling me that account is being used or something like that. I can't remember the actual message but I couldn't login. I tried talking to the sony live chat multiple times and they've told me to initilize the system, I've tried this mulitple times still the same issue. I've changed my passsword and email thinking someone is hacking my account but I've called an sony representative and they're saying there is no breach in any of my information, I aslo tried opening new ports on my wireless router. I can use my playstation vita with my actual account and login on my computer with no problem. However, I cannot use my playstation app on my phone might reinstall later. So no one is hacking my account so what the hell is this account coming from??!!!! Also I looked the account and this person is using a different system and doesn't even have plus. I think there's a glitch in my account becasue I have logged in on someone elses PS3 a couple years back and forgot to deactivate it after I was done with it. I did deactivate it just last night. I'm so confused on how this glicth even happened, this just happened out of nowhere and sony wants me to send it in for servicing but I don't think there's anything wrong with my console. This console is still fairly new, I just got it 5 months ago. I might just make another account with a new email and everything, I can still play the games I bought with my original account on this system. I just posted this to see if anyone else went through this and found a solution.
Thanks