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about email confirmation

Hello guys i'm new here,  i hope security department  see this

so what happened to me 2 days ago and yesterday is, i lost my 2 account... yes 2 account, but 1 of em is nothing important so i dont mind, i saw it on my email saying that email has been change.. and im like , i didn't even confirm that! , so my suggestion is can you guys make a confirmation to change something for the email, cause what's in my email is just  "This e-mail confirms that the sign-in ID (E-mail Address) for your Sony Entertainment Network account has been changed.

If you did not intend to change your sign-in ID, please contact Customer Service using the link provided below.

http ://sonyentertainmentnetwork.c om/support   (cause i can't post a link)

Thank you,
The Sony Entertainment Network Team"

 

so i was feeling weird, because i never confirm anything! 

and i tried the support, and nothing since i have to choose the country and whatnot 

and security, i would love if  we can login with 2 step verification like "steam" 

sorry for my english , 

 

thank you guys for reading


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