hi
there was a guy picked up after 45 min he picked and there is my conversation:
Hector (6/22/2016, 12:20:12 AM): Hello, My name is Hector how may I assist you today?
Me (6/22/2016, 12:20:20 AM): hey
Me (6/22/2016, 12:20:50 AM): My psn account has been hacked
Me (6/22/2016, 12:21:14 AM): I tried deactive all but It was used
Me (6/22/2016, 12:21:50 AM): Nad I tried deactive form but I didnt see any code with mp
Me (6/22/2016, 12:21:59 AM): what should I do??
Hector (6/22/2016, 12:22:35 AM): I'm sorry to know that your PSN account was hacked and that you are not able to activate the console as primary. Let me do my best to help you out.
Hector (6/22/2016, 12:22:40 AM): Can I please have your console serial number?
Me (6/22/2016, 12:23:33 AM): there is no code on it
Me (6/22/2016, 12:23:39 AM): I cant find it
Hector (6/22/2016, 12:24:28 AM): If you have a PS3, the serial number can be found in the back side of the console, below the bar code.
On a PS4, the serial number is located in the lower left of the bottom of the system, and it usually has 11 characters long and begins with two letters, followed by 9 numbers, below the bar code.
Me (6/22/2016, 12:25:16 AM): One minute let me check
Hector (6/22/2016, 12:25:33 AM): Ok.
Me (6/22/2016, 12:26:03 AM): There is not any code
Hector (6/22/2016, 12:27:03 AM): Unfortunately without this piece of information it will not be possible to use the deactivation form, the only option left is for wait the 6 months to pass so you can be able to deactivate consoles again from the website, since this option is available only once every 6 months.
Hector (6/22/2016, 12:27:08 AM): Beside this, is there anything else I can assist you with?
Me (6/22/2016, 12:27:45 AM): it means I cant access to my account whole 6 months
Me (6/22/2016, 12:27:50 AM): ??
Me (6/22/2016, 12:28:11 AM): Is there any way to bring my account back??
Me (6/22/2016, 12:28:21 AM): plz do sth for me
Hector (6/22/2016, 12:28:54 AM): Without the serial number it would not be possible to use the form, the only available deactivation methods are from the website or the online firm, I'm sorry for this, if possible we'll do it but these are the only deactivation options.
Hector (6/22/2016, 12:28:56 AM): If nothing else, thank you for contacting PlayStation Chat Support! Take care and have a nice day. Good bye!
thank you sony for nothing i dont know what are you doing???? you should keep my account safe and then when it has been hacked you talk to me like that.... i want my account back i paid for games and i want my account back.